Returns must be requested by email within 15 days of receipt of merchandise and are subject to a standard 10% restocking fee.
A return for refund does not come under our warranty conditions, therefore the customer is responsible for the cost of return shipping.
We will accept returns and refund the original purchase price less original shipping costs. Use the "Contact Us" form to submit a return request. Be sure and include the reason for the return. You will be sent a (RA Form) Return Authorization to go with the return.
Returned merchandise must be returned in original factory condition, including all packaging materials, inserts, hardware packs and manuals. An RA Form must be attached.
If you cancel an order after it has been shipped, you will be responsible for round trip shipping and handling charges.
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What is your WARRANTY?
If you receive a defective item, at our discretion and expense, replace the defective part.
You MUST notify us within 15 days via the "Contact Us" page with the original order number, defect description and supporting pictures of the defective item or part.
We only warranty the replacement of the defective item or part, not a refund of the purchase price.
If you decide to cancel the order for a refund, you will be responsible for returning the item(s). See "Do You Accept Returns?".
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What if my shipment is DAMAGED?
If your shipment arrives damaged from UPS Ground® , refuse delivery and contact us immediately. We will handle all correspondence with the UPS Ground® and will arrange for product replacement and return shipping. If you discover damaged items after delivery retain all packing and contact ShopCedar immediately using the "Contact Us" page within 3 days. We will coordinate correspondence with UPS Ground® and arrange for a replacement and return shipping.
Have the UPS inspect the original box and internal packaging prior to any return.
ShopCedar will need to issue a RA (Return Authorization) by email prior to any return.
NOTE: If both of the above steps are not followed, the claim for refund or replacement will be denied.
If your shipment arrives damaged via large truck (not UPS) contact us immediately via the "Contact Us" page.
We will work with you to resolve the problem.
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Can I return a product for EXCHANGE or REFUND?
You must contact us within 15 days via the "Contact Us" page and request a (RA Form) Return Authorization to return a product for exchange and indicate which product you want to exchange it for.
Once you receive the RA Form, print it out and attach a copy to the outside if each package being returned.
Ship the item to the U.S. address we provide by the shipping method you choose and at your cost .
Any shipments returned without a RA Form will be refused and no amount will be refunded.
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How long will my order take to be delivered?
When your order is placed using PayPal, it will be processed within one working day of receipt. An exception is "eChecks" though PayPal. No orders will be processed until payment funds have been verified by PayPal. All orders received on weekends or holidays will be processed on the next business day. You will be notified immediately if any item is backordered. You will be given the opportunity to wait or cancel the item.
Most packages are sent by UPS Ground® from Alberta, Canada. Shipping times vary but in most cases your shipment will arrive in about 5-12 business days. We will provide a UPS Ground® tracking number within 3 business days.
Larger and heavier items that are shipped by large truck will take longer. These items are noted on the respective description page. You can expect tracking information within 5 working days and delivery in about 15 to 20 business days.
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Do you ship to places besides the Continental US and Canada?
On Cedar, Oak and Teak items, we can also ship to Hawaii and Alaska but ONLY by UPS 3-DAY AIR. You must contact us by email before placing your order. We will provide the shipping cost amount as soon as possible. Sorry, but we do not ship to any International addresses at this time.
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Why don't you ship to P.O. Boxes?
We use UPS Ground® exclusively. They are reliable, fast and affordable. Their shipping policy is that P.O. Boxes cannot accept UPS deliveries. There can also be a problem with fraudulent deliveries. So we ask that customers provide street address were they can easily delivered to. We apologize for any inconvenience.
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How do I pay by credit card?
Paying by credit card is easy. After entering you address information you will be forwarded to the page which allows you to choose either PayPal™ or another source. If you don't have a PayPal™ account, select the icon "I don't have a PayPal™ account" and you will be asked for your credit card information. You can also sign up for a PayPal™ account if you wish.
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Do you accept personal checks?
We only accept checks using "eCheck" at checkout. This service is provided by PayPal™. . . Allow 6-10 business days for your check to clear. For our protection, we send process order only when PayPal™ acknowledges your check has cleared.
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Can I place an order by phone?
For your security, we do not take Credit Card orders over the phone. We use PayPal™ at checkout exclusively. They accept credit cards or PayPal™ accounts. Your order will be placed when PayPal™ acknowledges your payment.
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How do I know my order was completed?
After you have successfully placed an order, you will see the statement "Successfully Completed Payment" page. You can also go to www.paypal.com and check your account for the order transaction. Your statement will show a payment made to PayPal™ account TC Enterprises.
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How do I track my shipment?
After your order has been processed and is shipped, you will receive an email from ShopCedar.com with a UPS Ground® tracking number. It may take up to 2 business days before you receive a tracking number via email. Simply enter the UPSGround® tracking number at www.ups.com to check your shipment.
If your order is handled by large truck, you will receive a tracking number usually within 4 business days. You may be contacted by us or the trucking company with a website to follow.
You may email us via the "Contact Us" page with your shipment questions.
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Do I have to pay sales tax?
We charge 8.25% sales tax to residents of Texas.
Canadian customers will be charged federal Sales Tax (GST) of 5%.
Taxes are computed at checkout.
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What is "Kit" , "Partially Assembled" and "Fully Assembled"?
Kit Refers to an item that is NOT ASSEMBLED. With a kit, all parts are provided including hardware and instructions. The parts are of the same quality as our partially assembled kits. All pieces come sanded and predrilled. Assembly time can take between 15 minutes to an hour. You save on the cost and enjoy the satisfaction of having built your own furniture.
Partially Assembled ( aka. "Knock-down" or "Assembled Kits" )Partially assembled pieces come 70%-90% finished. Some minor assembly is required. The advantage being quicker assembly. Since more work is done for you, there is a slight premium.
Fully Assembled These items are fully assembled and ready to use after unpackaging.
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Do you offer Discounts?
If you have and order of 8 or more items being shipped to the same address, send us an email and we will let you know if you are eligible for a discount. Email your inquiry via the "Contact Us" page .
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Will you share my personal information?
No. We only use your personal information to complete your order. We will not sell, trade, or rent your personal information to third parties. See our "Privacy Policy" .
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